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Frequently Asked Questions

How are your products made?

MetCode’s plaques are made through an innovate process known as physical vapour deposition (PVD). This process produces no toxic waste and allows us to do our part in reducing paper consumption. 

What payments do you accept?

We accept Apple Pay, Mastercard, Visa and Google Pay. 

If you would like to purchase plaques for your business, please enquire.

Can I hide items that are sold out or not available?

Yes. Each item has the option to ‘make invisible’ so that it isn’t seen by customers. If you want it back on your menu, you can turn its visibility back on. We also have the ‘Edit batch items’ feature which allows you to edit multiple items in one click.

Can I refund my customers?

Absolutely! You are able to process full or partial refunds for all orders. 

Can you integrate with my existing POS system?

Yes we can! We typically use Doshii as our integration partner, but if you have a different POS system, please enquire and we can organise this integration. 

Can I order more plaques?

Of course! We will always provide you with extra plaques just in case. However, if you’d like more, please contact us and we will arrange more for you.

What happens to our customers contact tracing information?

This information is stored securely in our database. You will have access to this information for 60 days. After this time period, the contact tracing information of your customers will automatically delete from all systems.


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